Non-Profit Rate Clarification

  • Profile Image
    rdhnelson
    Asked on July 12, 2018 at 03:20 PM

    Hi.

    We currently subscribe to the Bronze Package and being a non-profit, applied to for the non-profit price.  Our subscription went from $19.99 to $9.50 then to 6.41 for a few months and then back to $9.50.  

    Will you kindly clarify the non-profit rate for the Bronze Package, please?

    Thank you!

  • Profile Image
    Victoria_K
    Answered on July 12, 2018 at 03:36 PM

    Hello,

    Non-profit organizations receive a 50% discount, which is $9.50 for Bronze plan. But, when your application was approved and pricing has changed for you, your subscription was canceled with closing balance $3.09, this amount was used when you paid for your Bronze plan on May 13, 2018. That is why the amount charged was $6.41 in May. 

    You can also review all your invoices at your account Billing page: How-to-Check-Invoices.

    Please let us know if you need further assistance.

    Thank you.