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paulasamsonAsked on July 12, 2018 at 5:23 PM
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David JotForm Support ManagerReplied on July 12, 2018 at 5:30 PM
Please note that each encryption key is unique, so one can not replace the other. Please try uploading one of the encryption files to decrypt your submissions. You may log in to a new browser to upload the file.
I would suggest you to also check this guide related to the encryption feature: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them