What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why can't I edit the heading in my optin form?

    Asked by Barlow1406 on November 29, 2012 at 09:51 AM


    I have not been able to edit the text in my form by clicking on it. I get a "star shaped" cursor not the usual "blinking line" cursor. I can move the box up & down but it won't allow me to edit. It does work on the name & email fields?

    Earlier the programme "crashed" and Xara closed down and a "crash" message was automatically sent. It seems to work ok at the moment. I have been trying to use the Themes for a form on the left of the page but I can't get them to open either?

    Assistance would be much appreciated as I am a first time user of your product.


    Regards Trevor Barlow

  • Profile Image

    Answered by pinoytech on November 29, 2012 at 10:01 AM


    Your form is working fine in my end upon checking. I was able to rename/change field label without any problem. Have you tried already deleting browser cache and cookies? If not, can you please give a try and do let us know if the said issue still persists or not.

    Thank you!