What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails from jotform dont reach clients

    Asked by guest_23326142195045 on November 29, 2012 at 10:06 AM

    Its really annoying that when a customer fills out a form and the details of the form including extra information are sent from jotform to the customer it ends up in their spam folder. Looks really unprofessional that the jotform emails end up in their junk. I get several emails a day saying they havnt received a email that jotform sent to them. Cant really tell them to add jotform to a whitelist.

    How can this be resolved



  • Profile Image
    JotForm Support

    Answered by Goldo on November 29, 2012 at 11:47 AM

    Please try to configure the sender email to noreply@jotform.com just like in the screenshot below as this may help.

    Another solution is to create a Hidden field which can be found on Power Tools and name the field by your actual email address.

    Then in the dropdown example above where it sends "Sender Email" you should see an option appear with name of the email field you just created, people can't even see this field since it's hidden.

    Let us know if that works for you.