What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading images with iPhone

    Asked by jodyb on November 29, 2012 at 10:37 AM

    Hello,

    I have three image uploads on my form: Item, Nameplate, and Receipt.  A submission is fine from my computer, but when I complete the form with my iPhone, all three images in the submission show up as the last one, Receipt.

    Is there a workaround for this problem? Here is a link to my form: http://www.jotform.us/jodyb/record

    Thanks, Jody

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    JotForm Support

    Answered by jonathan on November 29, 2012 at 11:24 AM

    Hi Jody,

    For mobile uploads, it is usually recommended now to use the Filepicker.io field instead of the upload file field. 

    You can learn more about the filepicker.io here: Filepicker-io-JotForm-Let-Your-Users-Upload-Files-From-the-Cloud

    Please try this, and inform us if this does not make any difference.

    Thanks.

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    Answered by jodyb on November 30, 2012 at 01:38 PM

    I was unable to have success with Filepicker.io

    My interpretation of the problem is that the iPhone simply names each one image.jpg whereas a computer has file names.  So on the iPhone, the last image in the form overwrites the other ones. I would like to use the simple one-file upload field, but I need three of these in one form. 

    Thanks, Jody

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    JotForm Support

    Answered by NeilVicente on November 30, 2012 at 02:04 PM

    Jody,

    After conducting further research, I have learned that this is a problem that is inherent to iOS 6. Image files are indeed renamed as image.jpg. Unfortunately, there is no workaround to this, at least for now.

    Sticking to the single file upload fields is the only way to go.