What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I received a blank submission...

    Asked by nhall on November 29, 2012 at 10:38 AM

    Hi, I received a form submission with photo attachments but all of the text fields (which were supposed to be mandatory) are blank. Can you let me know what might have happened? Is there any way to retrieve the data that the user entered that didn't show up for me?

    Page URL:
    http://www2.palmbeachpost.com/innovation/

  • Profile Image
    JotForm Support

    Answered by Deygus on November 29, 2012 at 11:50 AM

    Hello I do apologize for this inconvenience as I was unable to replicate it and after inspecting your form I did not see a blank submission to investigate, did you delete it?

    Additionally I can see there are 4 upload fields that are set to " not required " so those can be bypassed.

    On top of this I would like to advise you to add a Captcha Field to your form since this may have happened due to 1 of 2 reasons and adding such a feature can help avoid future problems.

     

    1) There may have been a slight glitch that caused this to happen.

    or 

    2) Also Spambots can be programmed to sneak past requirement fields and spam forms as well.

  • Profile Image

    Answered by nhall on November 29, 2012 at 12:01 PM
    Hi, probably not a spambot since I spoke directly with the woman who submitted it and she confirmed that she did fill out all fields.
    If you look, you’ll see a submission from Alexandra Dinney which contains only photographs. She used the same form that I had linked (http://www2.palmbeachpost.com/innovation/) that every other submission came from with the text fields filled in.
    Is there any way to find the data that’s missing or is it just gone?
    Thanks,
    Nathan
  • Profile Image

    Answered by jeanettebmz on November 29, 2012 at 12:38 PM

    Hi,I have inspected and sent a test from  both the standalone version and the embedded form into your page

    I have just checked the submissions and there the photos are , along with the required text . So I would recomend you to use the iFrame method to embed the code and prevent to bypass the required fields.

    However, I noticed there is a delay of around 20 seconds for form to submit the data, and this might be caused by a glitch and probably is making the data to get loss.

     

    So, I have opened a ticket for our developers to check further and fix this .

     

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 30, 2012 at 02:47 AM

    The slowness is probably happening because there are many required upload fields and the form is connected to Dropbox. So, it takes some time for those uploaded files to be transferred to Dropbox. I just tested the form and it submitted quickly but I uploaded small files with the same name. So, if the slowness is a problem we recommend removing the dropbox integration.