Forum Notifications: I keep getting email messages from Private Threads (that I posted it when they were public)

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    Asked on July 13, 2018 at 02:17 PM

    A couple of days ago I was looking at a thread and made note that it should likely be private. The Jotform associate agreed and did so. Now ever answer sent to the original thread poster it I get an email copy of. The link below is set to unauthorized.

    Can you some how fix this so I don't get email that perhaps I shouldn't be seeing.

    Thanks, Robert

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    Answered on July 13, 2018 at 02:53 PM

    You have commented on the thread so that is the reason you are getting emails whenever anyone is commenting on that thread.

    You can unsubscribe the thread by clicking 'Unsubscribe thread', which you will get in the mail.


    Hope this helps!

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    Answered on July 13, 2018 at 03:00 PM

    I see, I will unsubscribe...

    I just thought once it became Private that I shouldn't be getting anything more information, what is private should be private, just imagine if 10 people had made a comment (very rare I know), now all 10 would be getting answers that may jeopardize this persons privacy... Not Good! 

    You may want to look into this a bit further.

    Thanks Robert

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    Answered on July 13, 2018 at 03:38 PM

    Sure we will look into it.

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    Answered on July 23, 2018 at 09:23 AM


    it's happening again. Even though I keep unsubscribing. I made a comment it should be Private. Now even though I keep unsubscribing I keep getting email notices, 3 today.

    A new response has been received:


    Answered by Welvin

    We've already responded to your original thread here

    View this thread on browser » Unsubscribe Thread


    When I click on Unsubscribe I get this web page, 

    Unauthorized Access

    Please stop this for me, I don't seem to be able to.

    This should be automatic when a page goes Private.


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    Answered on July 23, 2018 at 11:19 AM

    Hi Robert,

    You're completely correct, the content posted in a private thread should only be available to the Original Poster and our Support Team, the fact that users who posted in a once Public Thread (that was later made Private) and still receive Email Notifications with the contents of a private thread is a serious issue.

    Our development team will be disabling the email notifications to other recipients (except the Original Poster) in private threads. We appreciate that you reported this issue to us and we'll fix it as soon as possible.

    We'll update on the issue via this thread,