Google Drive PDF: Error "We couldn't find the submission you are looking for on our servers."

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    QuestStone
    Asked on July 13, 2018 at 02:55 PM

    When a form is submitted to google drive this error appears. Is there anything I can do from my end?

    Screenshot
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    aubreybourke
    Answered on July 13, 2018 at 03:47 PM

    Thanks for providing the screenshot. However, we need more information.

    1) Are you saying when you open the PDF of your submission in Google Drive you get this error? We need to know which submission this is. Can you provide the submission ID? You can find it on your forms submissions page.

    2) Or are all of your Google Drive submissions the same? In that case we don't need the submission ID. Just let us know if all of them are affected please.

    3) Finally are you referring to this form: https://www.jotform.com/81935234184156 or is there another form affected?


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    QuestStone
    Answered on July 13, 2018 at 05:47 PM

    All of the forms are affected, and every single submission.

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    Jed_C
    Answered on July 13, 2018 at 06:27 PM

    I was able to replicate the issue. I have now escalated this to our L2 team for further investigation. We apologize for this inconvenience.

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    NeilVicente
    Answered on July 19, 2018 at 02:52 AM

    Are you still experiencing this issue?

    Can you tell us the last time this happened to your forms?