Shared Account: Remove JotForm branding from form

  • TaBenn
    Asked on July 13, 2018 at 3:50 PM

    I contacted Dr. Kimberly Santiago, she upgraded her account to the Bronze package. I still can't remove the JotForm logo.

    Page URL: http://www.santiagodentalwellness.com
  • roneet
    Replied on July 13, 2018 at 4:02 PM

    Could you please share the form owner account details and also the form in which the jotform logo is visible.

    It would help us in investing the issue better.

     

  • TaBenn
    Replied on July 13, 2018 at 9:43 PM


    Hello,
    It's the only form in my account. Username for account is: tbennett@digital-creationz.com
    It's titled Santiago Dental Wellness Patient Inquiry
    Dr. Kimberly Santiago- Santiago Dental Wellness added me to her account to manage her form. 
    I had brought up this issue a week ago and they said it was because she needed to upgrade her account. She did upgrade her account and I should be able to take care of it.
    Tabatha Bennett
    Digital CreationZ
     
     
    ...
  • roneet
    Replied on July 13, 2018 at 11:53 PM

    I have checked santiagodentalwellness is upgraded to Bronze now. You can ask the form owner to remove the JotForm branding from the settings page.

    Shared Account: Remove JotForm branding from form Image 10

    Please uncheck the JotForm branding option and the branding would be removed from the forms.

    Thanks.