Square: Payments not coming through

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    Asked on July 13, 2018 at 04:57 PM

    I am speaking with Square about the Jotform customer payments failing to come through. 

    Am I synched properly between Square and Jotform? Did I fail to set up properly?

    Where are the payments coming through Jotform going? They are not appearing in my Square transaction history. 

    Square has indicated that they will need a trouble ticket number from you in order to research the issue. 

    My concern is that my customer payments are not coming to me. I hope you can help me resolve this issue quickly.

    Thank you and take care.

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    Answered on July 13, 2018 at 05:15 PM

    I took a look at your form and found the problem. You are using the incorrect mode. Instead of using the test mode, you need to use the live mode.

    For example:


    When you use test mode the transactions are not processed. This mode is for use when developing your forms. So that you can submit a test of your form, without being billed.

    Simply change this to live and it will work.

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    Answered on July 13, 2018 at 05:29 PM

     I cannot find that Square Integration panel. Can you point me to it?

    When I click "Click here to disable sandbox mode," nothing happens.


    I found it, but it wasn't very intuitive. Thank you. I hope I remember how I did that.

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    Answered on July 13, 2018 at 05:34 PM

    You need to click on your payment integration in the builder. Then you will see icons appear on the right hand side. You need to click on the wizard ( magic wand icon ).

    For example