My account has been auto suspended

  • Ricardo Castro de Araujo
    Asked on July 14, 2018 at 4:51 PM

    My account has been auto suspended. What did I do wrong and how can I recover it?

  • Adrian
    Replied on July 14, 2018 at 5:08 PM

    Your account was autosuspended because in one of your forms there is a field asking for a password (Senha usuário).
    http://www.jotformz.com/form/42963578705669

    I have checked the form and I noticed that the field is used just to show extra fields in the form and it is not a password for an account.

    Your account has been activated and you should be able to use JotForm again.

    We are sorry for any inconvenience.