How do I suspend or cancel my subscription?

  • RFOneVision
    Asked on July 15, 2018 at 9:31 PM
  • RFOneVision
    Replied on July 15, 2018 at 9:33 PM

    We only use Jotform for three or four events a year, and will not need it again until later this year. Can we suspend our account without losing our current forms?

    I have also just noticed that you offer a non-profit discount of 50%. We are a church and a registered non-profit organisation. Are we able to take advantage of this discount, and can it be back-dated?

    Thanks,

    David

  • Nur Karabağ JotForm Developer
    Replied on July 16, 2018 at 2:13 AM

    Hi,

    You don't need to suspend your account. If you want, you can disable your forms or archive them.

    To disable your form you can look at this guide:

    -How to Enable/Disable a Form

    To archive your form you can do the following steps:

    1531721561arcgive Screenshot 10

    I have moved your other question to avoid confusion. You can follow it via this thread:

    -https://www.jotform.com/answers/1525308

    Let us know if you need more help.

  • RFOneVision
    Replied on July 16, 2018 at 7:43 AM
    The reason for suspending my account is so that we don’t have to pay the $39/mth subscription fee while we’re not using your service.
    But we don’t want to lose any forms or responses – we’ll reuse them again later.
    Is this possible? Do I just downgrade to free? I wonder if we could lose data that way?
    Thanks,
    David
    ...
  • Welvin Support Team Lead
    Replied on July 16, 2018 at 9:57 AM

    You can cancel your subscription. Since it is Paypal, you have to do it through Paypal dashboard. Please follow the steps here: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    Your Subscription Number is S-25V401890N766070H. 

    There is nothing to worry about your forms and all the data, the system will keep them for you unless you will exceed the 500 Total Submissions Storage which is not the case for your account. You only have a Total of 168 submissions stored in our server(s).