What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you address recipients who can't open the JotForm survey that is sent?

    Asked by guest_23336007972049 on November 29, 2012 at 03:29 PM

    My team used the JotForm system to create a survey, and I received the following two messages from two recipients who weren't able to open and complete the JotForm Survey:

    1) An error message is created, stating "Windows cannot find ':http://form.jotformpro.com/form/23254946865970

    2) The owner of this website (form.jotformpro.com) has banned your IP address (64.31.109.186). (Ref. 1008)).

    Can someone explain these two messages and what might be done to allow the recipients to open the JotForm survey? If you need additional information, please let me know.

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    JotForm Support

    Answered by EduardoMendez on November 29, 2012 at 04:17 PM

    Hi there,

    1) An error message is created, stating "Windows cannot find ':http://form.jotformpro.com/form/23254946865970

    I have tested and was not able to reproduce th issue with that URL.  Note: the': before the URL should not be there in order for it to point to the correct place.

    2) The owner of this website (form.jotformpro.com) has banned your IP address (64.31.109.186). (Ref. 1008)).

    This may be due to a prior report of abuse from the IP in question.  We use CloudFare and it may be that the IP has been added to the black-list.  The user can simply access the account from a different computer,

    Hope this helps!