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sfc_deutschlandAsked on July 16, 2018 at 12:22 PM
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AminaGReplied on July 16, 2018 at 1:47 PM
I am sorry to tell that if you lost the encryption key, we can't help you. The encrypted method is not readable to us since only the user can read it. We highly recommend you to look for the key in your computer. Note that the default name of that file is: jotform.key.
Let us know, whether you have solved the problem.
Also, here is the related guide:
https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Thank you.