Not receiving reset password email.

  • Dylan DeCoste
    Asked on July 16, 2018 at 3:33 PM

    Hi There,

     

    I am having difficulty resetting my password. Everytime I enter in my email address to reset my password it does not send throught the email link.  Is it possible to send me a reset link?

     

    Regards,

    Dylan

  • Jed_C
    Replied on July 16, 2018 at 3:41 PM

    We apologize for the inconvenience.

    Please confirm to us the username and email of the account for us to check. Also, please generate a new forgot password email and let us know immediately so we can send the password reset link to you right away.

    1516403873forgot pass Screenshot 10

    Looking forward for your response.