I am still blocked out of my account

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    Asked on July 16, 2018 at 05:51 PM

    I can not log into my account, I thought I had the XXX with the CC information put onto my form but I guess not and so my account was suspended. It has been over a week and I can not get into my account at all. Can you assist?

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    Answered on July 16, 2018 at 06:55 PM


    Your account Disneycampersfamily was suspended due to violation of Terms of Use, because the form Client Payment Authorization is collecting credit card details, what is considered as phishing activity:

    PhishingYou agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.


    Be advised that you should use one of our Payment Processors to process payments on your form. If all you need is some sort of Payment Authorization (e.g. charge your users at a later date), then your choices would be limited to PaypalAuthorize.netSquare and Stripe.

    Complete guide: How-to-Enable-Payment-Authorization

    In case you're not sure which one will work for you, I recommend you briefly read this post on Which-Payment-Processor-is-Right-for-Your-Business 

    In order to re-activate your account, we will have to delete phishing fields.

    Please let us know if you have read the Terms of Use and ready to proceed with re-activation.

    Thank you.

  • Profile Image
    Answered on July 16, 2018 at 07:43 PM
    Yes I did read it I thought I put one in but I guess not. Please delete so
    I can enter into my account.
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    Answered on July 16, 2018 at 07:48 PM

    Thank you for cooperation!

    I have removed the guilty fields and re-activated your account. 

    Please let us know if you need further assistance.