Not receiving email notification when my form is submitted

  • candicefay
    Asked on July 16, 2018 at 8:34 PM

    Hi, in the settings section i have selected a 'recipient' email to receive notification when the form is submitted. However, neither this nor my email address linked to my jotform account is receiving a notification. help? 

  • John_Benson
    Replied on July 16, 2018 at 9:53 PM

    The email address (pintos-sa@outlook.com) is on our bounce list. That's the reason why you're not receiving the notification email.

    15317922773534v Screenshot 10

    I have removed the email address from the bounce list. Please test your form again and let us know if the issue still persists.

    Related guide: Why-Am-I-Not-Receiving-Email-Notifications