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    jakey39
    Asked on November 29, 2012 at 06:17 PM

    Hi team,

     

    I have created a form for the company I work for that allows patients to email referral letters from their doctor to us by attaching it as a file.  This worked great up till about a week ago, now all we get is an error message from S3 amazon saying that there is no style information accosiated with it.

    http://s3.amazonaws.com/jufs/jakey39/1815740552/220039830802667762/ra.jpg

     

    It doesn't appear to make any difference if the attached file is a pdf, or a jpg.

     

    Help

     

    Regards Jeff Helinski

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    EduardoMendez
    Answered on November 29, 2012 at 07:11 PM

    Hi there,

    I have tested both your stand alone form and the form that you have embedded on your page.

    It seems that the embedded form has some extra functions added and they may causing the conflicts.  The stand alone form is working fine.

    May I ask about the drag and drop feature?

    DId someone add this to the source code?

    If you would like to quickly have the form working, you can simply embed the form using the iFrame embed-code.  

    I'll wait for your response to further troubleshoot.

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    jakey39
    Answered on November 29, 2012 at 07:14 PM

    Hi Edurado,

    i was wondering about that myself, I dont actually remember adding it.  But as no one else has access to, I guess I must have been me.....

     

    I'll give that a go and get rid of that drga and drop feature too

     

    Jeff

     

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    EduardoMendez
    Answered on November 29, 2012 at 07:18 PM

    Sure!

    Let us know, we'll be glad to continue to help you!

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    jakey39
    Answered on November 29, 2012 at 07:48 PM

    Hi Edurado,

    so I'm making some progress, jpg files are now showing up in the email notiification, but not in the same way that you had it.  I did set the image tag to {IMG:clickHere}.  Should I remove this to display a click to download?

    Jeff

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    liyam
    Answered on November 29, 2012 at 08:34 PM

    Hello Jeff.  Let me forward this issue to our next tier support.  We'll update you as soon as we have progress on this matter.

    Thank you for your patience and we apologize for your inconvenience.

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    aytekin
    Answered on November 30, 2012 at 02:43 AM

    I opened the form and made a test submission and the image was uploaded fine. I can see the image on the Submissions page. 

    So,  if this problem is only happening on your site I think you should do what Ed suggested above. There might be a conflict on your site. IFrame code would solve that problem. Here is how you can get it. Open your form on the Form Builder:

    1. Open "Setup & Embed" tab on toolbar,

    2. Click on "Embed Form"

    3. Click on "iFrame".

    Then copy the code and replace the jotform code on your web site with that. 
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    jakey39
    Answered on November 30, 2012 at 07:31 AM

    Hi Aytkin,

     

    thanks for your reply, that works, my only quibble now is that I'm not getting a button in the email whaich allows to download any forms.

    Minor I know, but trying to make it idiot proof.

     

    Jeff

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    fxr
    Answered on November 30, 2012 at 07:59 AM

    Hi Jeff,

    I am not quite sure what you are trying to achieve there?

     "not getting a button in the email whaich allows to download any forms."

    Can you explain what you mean by that and/or how you would like things to function?

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    aytekin
    Answered on November 30, 2012 at 08:56 AM

    Please open a separate thread for that problem so that we do not confuse it with the previous questions on the same thread. Thanks.