JotForm Cloudflare : gateway timeout

hi,

enclosed please find error message.

accordimg to our network team ”there is no blocking on FW at IP level but page cant be accessed with an IP because of home server (CloudFlare) settings. There are as earlier mentioned security issues with that web.”

is there anyrhing you can do on your side?

Otherwise we have to find another app to use.

for info: we work in Citrix environment

With Best Regards

Jonny Engfors

DSV Road AB

Sweden

 

Hi,
Thanks for the tip but sorry to say, same result.
Any other ideas?
With Best Regards
Jonny Engfors
Project Manager
Project & Change Management
Business Support Services
[cid:image001.png@01D222F6.2C4033F0]
DSV Road AB
Österleden 201
Box 555
261 24 Landskkrona
+46 4 18 39 10 00 Phone
+46 4 18 39 10 13 Direct
+46 7 08 46 12 42 Cell Phone
Landskrona Säte
556045-6674 Org.nr
jonny.engfors@se.dsv.com
www.se.dsv.com
Alla uppdrag utförs enligt DSV Road AB's gällande transportvillkor som finns på www.se.dsv.com
[cid:image003.jpg@01D41DDD.17289320]
All services are rendered according to the DSV Standard Terms and Conditions and the General Conditions of the Nordic Association of Freight Forwarders - NSAB2015. In case of contradictions between the DSV Standard Terms and Conditions and the NSAB2015, the NSAB2015 shall prevail. Your legal position is materially altered due to DSV’s limited liability in case of loss of, damage to or delay of your cargo. DSV will furthermore obtain the right of lien over your cargo and all claims against DSV are time-barred after 1 year. We recommend that you review the full text of the DSV Standard Terms and Conditions and the NSAB2015 prior to DSV’s pick-up of your cargo – NSAB2015 - DSV Standard Terms & Conditions. Orders undertaken as carrier of overseas carriage are subject to conditions stipulated in the DSV Ocean Transport Bill of Lading/Sea Waybill. Your legal position is materially altered due to DSV's limited liability in case of loss of, damage to or delay of your cargo. DSV will furthermore obtain the right of lien over your cargo and all claims against DSV are time-barred after 9 months. We recommend that you review the full version of the DSV Ocean Bill of Lading before DSV's pick-up of your cargo - DSV Ocean Transport B/L Orders undertaken as carrier of carriage by air are subject to conditions stipulated in DSV's House Air waybill. Your legal position is materially altered due to DSV's limited liability in case of loss of, damage to or delay of your cargo. All claims against DSV are time-barred after 2 years. We recommend that you review the full version of the DSV House Air waybill prior to DSV's pick-up of your cargo - DSV House Air Waybill. In case of discrepancy between the DSV Standard Terms and Conditions and the terms stipulated in the DSV Ocean Transport B/L or the DSV House Air Waybill, the terms of the DSV Ocean Transport B/L or the DSV House Air Waybill shall prevail.
...

The JotForm's CDN seems to be operational at your location. However, as I check the screenshot it seems that you are trying to access JotForm website without https. I am not sure if this is causing the issue, but you may try accessing the web site using https://www.jotform.com or https://eu.jotform.com or https://www.jotformeu.com and see if you are able to access it. 

Also, you may try adding the ?noCDN=true parameter to the URL (https://www.jotform.com?noCDN=true) to check if that works.

Please get back to us if you need any further assistance. We will be happy to help. 

Hi again,
Sorry to say, neither of your proposals work.
I am well aware that our network restrictions may be a part of the problem but still, the website worked in June and then not in July.
Do you have any other options for us to try as our Global IT dept will not grant us the benefit of adding your site to trusted site?
With Best Regards
Jonny Engfors
Project Manager
Project & Change Management
Business Support Services
[cid:image001.png@01D222F6.2C4033F0]
DSV Road AB
Österleden 201
Box 555
261 24 Landskkrona
+46 4 18 39 10 00 Phone
+46 4 18 39 10 13 Direct
+46 7 08 46 12 42 Cell Phone
Landskrona Säte
556045-6674 Org.nr
jonny.engfors@se.dsv.com
www.se.dsv.com
Alla uppdrag utförs enligt DSV Road AB's gällande transportvillkor som finns på www.se.dsv.com
[cid:image004.jpg@01D430B8.F4E91A20]
All services are rendered according to the DSV Standard Terms and Conditions and the General Conditions of the Nordic Association of Freight Forwarders - NSAB2015. In case of contradictions between the DSV Standard Terms and Conditions and the NSAB2015, the NSAB2015 shall prevail. Your legal position is materially altered due to DSV’s limited liability in case of loss of, damage to or delay of your cargo. DSV will furthermore obtain the right of lien over your cargo and all claims against DSV are time-barred after 1 year. We recommend that you review the full text of the DSV Standard Terms and Conditions and the NSAB2015 prior to DSV’s pick-up of your cargo – NSAB2015 - DSV Standard Terms & Conditions. Orders undertaken as carrier of overseas carriage are subject to conditions stipulated in the DSV Ocean Transport Bill of Lading/Sea Waybill. Your legal position is materially altered due to DSV's limited liability in case of loss of, damage to or delay of your cargo. DSV will furthermore obtain the right of lien over your cargo and all claims against DSV are time-barred after 9 months. We recommend that you review the full version of the DSV Ocean Bill of Lading before DSV's pick-up of your cargo - DSV Ocean Transport B/L Orders undertaken as carrier of carriage by air are subject to conditions stipulated in DSV's House Air waybill. Your legal position is materially altered due to DSV's limited liability in case of loss of, damage to or delay of your cargo. All claims against DSV are time-barred after 2 years. We recommend that you review the full version of the DSV House Air waybill prior to DSV's pick-up of your cargo - DSV House Air Waybill. In case of discrepancy between the DSV Standard Terms and Conditions and the terms stipulated in the DSV Ocean Transport B/L or the DSV House Air Waybill, the terms of the DSV Ocean Transport B/L or the DSV House Air Waybill shall prevail.
...

Please check if the Jotform URLs work outside Citrix. If it doesn't this needs to be checked with your Internet Service Provider. 

If it works fine it means it's not able to bypass the internet restrictions of your Citrix network. I understand it was working before however the IT teams usually keep on updating the list of blocked sites from time to time.