PDF copy is different to the email copy

  • Dansmudger
    Asked on July 17, 2018 at 6:02 AM

    Hi Jotform,


    when i receive a copy of the form that has been submitted it comes with a PDF attachment.


    however when i open the attachment and print it, some of the fields are missing that are present in the email copy.


    any help would be much appreciated.


    thanks,

  • BJoanna
    Replied on July 17, 2018 at 9:19 AM

    Is the issue related to the PDF report of your Ticketmaster Field Technology Online BOS Request Form?  

    I noticed that you customized your PDF report. Maybe you omitted some of the form fields. You can customize your PDF report again and add the missing fields. 

    How to Customize PDF Submissions Report

    Or you can reset you PDF Design to see if that will resolve this issue. 

    1531833207reset Screenshot 10

    If the issue is related to some other form, please provide us a form link. Also, tell us exactly which fields are missing from the PDF reports.