Account Suspended : I can not access my JotForm account

FAVOR SU AYUDA NO PUEDO ACCEDER A LA CUENTA

Favor pueden indicarme que hacer, no entiendo el problema de discrepancia con el banco.
Trato de entrar a la pagina y no me deja para modificar la tarjeta
Saludos y que tengas una excelente semana
Danilo Valdés G.
Jefe de administración y control
Cell: (+56 9) 44372935
danilo.valdes@caren.cl
[http://2.bp.blogspot.com/-d56g8_rjiv0/Vmj00aJeoPI/AAAAAAAABC8/8Beytd-kjeU/s1600/Plantilla-Planeta-Hojas.png]Antes de imprimir este correo electrónico, piense bien si es necesario hacerlo
De: JotForm
Enviado el: martes, 17 de julio de 2018 11:48
Para: Danilo Valdés G.
Asunto: Re: Account Suspended : I can not access my JotForm account
A new response has been received:
[JOTFORM]
Answered by Benny_W
I see that your account suspended because of there's been a dispute placed on Stripe. Please contact your bank to clear this thing and ask them to lift the dispute with Stripe. Once it is clear we surely will reactivate your account.
Thanks.
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1531842506
...

We apologize for this inconvenience.

I can see that you have file a dispute with Stripe regarding your subscription. Did you process a refund request with Stripe? We can downgrade your account back to Free if you filed a refund request about the $390 payment to Jotform?

Looking forward for your response. 

Favor agregar a free para generar el upgrade.
Saludos y que tengas una excelente semana
Danilo Valdés G.
Jefe de administración y control
Cell: (+56 9) 44372935
danilo.valdes@caren.cl
[http://2.bp.blogspot.com/-d56g8_rjiv0/Vmj00aJeoPI/AAAAAAAABC8/8Beytd-kjeU/s1600/Plantilla-Planeta-Hojas.png]Antes de imprimir este correo electrónico, piense bien si es necesario hacerlo
De: JotForm
Enviado el: martes, 17 de julio de 2018 20:55
Para: Danilo Valdés G.
Asunto: Re: Account Suspended : I can not access my JotForm account
A new response has been received:
[JOTFORM]
Answered by Jed_C
We apologize for this inconvenience.
I can see that you have file a dispute with Stripe regarding your subscription. Did you process a refund request with Stripe? We can downgrade your account back to Free if you filed a refund request about the $390 payment to Jotform?
Looking forward for your response.
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1531875276
...

I have checked your account and it was suspended because of disputed charge on Stripe.

We request from you to give your card-issuing bank a call and ask them to lift the dispute with Stripe. Likewise, if you can check with your bank regarding your subscription if it went through.

We will activate your account as soon as the dispute has been lifted. Thank you.

Favor pueden enviarnos mayores antecedentes, ya que en el banco no tenemos disputas.
Por otro lado habilitar la cuenta para pagar con otra tarjeta o enviar otra modalidad de pago.
Saludos y que tengas una excelente semana
Danilo Valdés G.
Jefe de administración y control
Cell: (+56 9) 44372935
danilo.valdes@caren.cl
[http://2.bp.blogspot.com/-d56g8_rjiv0/Vmj00aJeoPI/AAAAAAAABC8/8Beytd-kjeU/s1600/Plantilla-Planeta-Hojas.png]Antes de imprimir este correo electrónico, piense bien si es necesario hacerlo
De: JotForm
Enviado el: miércoles, 18 de julio de 2018 11:57
Para: Danilo Valdés G.
Asunto: Re: Account Suspended : I can not access my JotForm account
A new response has been received:
[JOTFORM]
Answered by John_Benson
I have checked your account and it was suspended because of Disputed charge on Stripe.
We request from you to give your card-issuing bank a call and ask them to lift the dispute with Stripe. Likewise, if you can check with your bank regarding your subscription if it went through.
We will activate your account as soon as the dispute has been lifted. Thank you.
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1531929413
...

Thanks
Saludos y que tengas una excelente semana
Danilo Valdés G.
Jefe de administración y control
Cell: (+56 9) 44372935
danilo.valdes@caren.cl
[http://2.bp.blogspot.com/-d56g8_rjiv0/Vmj00aJeoPI/AAAAAAAABC8/8Beytd-kjeU/s1600/Plantilla-Planeta-Hojas.png]Antes de imprimir este correo electrónico, piense bien si es necesario hacerlo
De: JotForm
Enviado el: miércoles, 18 de julio de 2018 14:34
Para: Danilo Valdés G.
Asunto: Re: Account Suspended : I can not access my JotForm account
A new response has been received:
[JOTFORM]
Answered by Benny_W
Please wait while my manager will handle you shortly. Thanks.
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1531938825
...

Hola Danilo, te saluda Jeanette, manager del support team de Jotform.

El pasado 14 de Julio ustedes pusieron una disputa por "cargo fraudulento" a tu tarjeta MasterCard •• 3011  por  $390 + $25.44 por penalidad , sin embargo ese cargo no es fraudulent, fue simplemente la renovación automática de tu subscription con nosotros.

Yo envié una evidencia de que eres un cliente con nosotros, pero la ultima actualización de Stripe dice que nuestra petición de remover la disputa y la penalidad esta siendo revisada por tu banco. 

Para resolver esto necesitamos que llames a tu banco y pidas que retiren la disputa, ya que cada disputa acarrea una suspension por sistema de las cuentas involucradas para prevenir mas cargos fraudulentos y evitar pagar mas penalidades en disputas.

Hola
Lamentable el banco no ha dado una solución, existe la posibilidad de pagar con otra tarjeta?
Saludos y que tengas una excelente semana
Danilo Valdés G.
Jefe de administración y control
Cell: (+56 9) 44372935
danilo.valdes@caren.cl
[http://2.bp.blogspot.com/-d56g8_rjiv0/Vmj00aJeoPI/AAAAAAAABC8/8Beytd-kjeU/s1600/Plantilla-Planeta-Hojas.png]Antes de imprimir este correo electrónico, piense bien si es necesario hacerlo
De: Danilo Valdés G.
Enviado el: miércoles, 18 de julio de 2018 13:30
Para: jotformforum_1526771@interlogy.com
Asunto: RE: Account Suspended : I can not access my JotForm account
Favor pueden enviarnos mayores antecedentes, ya que en el banco no tenemos disputas.
Por otro lado habilitar la cuenta para pagar con otra tarjeta o enviar otra modalidad de pago.
Saludos y que tengas una excelente semana
Danilo Valdés G.
Jefe de administración y control
Cell: (+56 9) 44372935
danilo.valdes@caren.cl
[http://2.bp.blogspot.com/-d56g8_rjiv0/Vmj00aJeoPI/AAAAAAAABC8/8Beytd-kjeU/s1600/Plantilla-Planeta-Hojas.png]Antes de imprimir este correo electrónico, piense bien si es necesario hacerlo
De: JotForm >
Enviado el: miércoles, 18 de julio de 2018 11:57
Para: Danilo Valdés G. >
Asunto: Re: Account Suspended : I can not access my JotForm account
A new response has been received:
[JOTFORM]
Answered by John_Benson
I have checked your account and it was suspended because of Disputed charge on Stripe.
We request from you to give your card-issuing bank a call and ask them to lift the dispute with Stripe. Likewise, if you can check with your bank regarding your subscription if it went through.
We will activate your account as soon as the dispute has been lifted. Thank you.
View this thread on browser » Unsubscribe Thread
1531929413
...

Ok, tu cuenta esta reactivada para que puedas hacer el pago con otra tarjeta. Sin embargo favor contactar a tu banco para que retiren la disputa.

Saludos.