My Registrants were Charged Multiple Times

  • Nancy Li
    Asked on July 17, 2018 at 4:44 PM

    Hi there,


    We have received some complaints that they have been charged multiple times, and the system shows multiple registrations. But none of them recalled resubmission. Can you check on it? This issue is damaging us on both reputation and financially, thanks!

  • Victoria_K
    Replied on July 17, 2018 at 7:03 PM

    Hello Nancy,

    I have checked your form submissions and can not see anything unusual. Can you please provide us some more information, so we could check the issue closer? 

    We will wait for your reply.