Why my account was auto-suspended? I was in the middle of creating a form and it just logged me out?

  • Ivie Tolentino
    Asked on July 17, 2018 at 9:09 PM

    Why my account was auto-suspended? I was in the middle of creating a form and it just logged me out?

    Jotform Thread 1527420 Screenshot
  • John_Benson
    Replied on July 17, 2018 at 10:44 PM

    Your account got automatically suspended because one of your forms is collecting sensitive information. As per our terms, collecting sensitive information is not allowed here in JotForm.

    1531881748145z5534 Screenshot 10

    I have removed the guilty field and activated your account back to good status. You can now use and manage your forms. 

    Please read our terms of use to avoid getting suspended. Here's the link: https://www.jotform.com/help/8-Terms-of-Use