What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended because somebody try to do phishing

    Asked by guest_23104062527039 on November 30, 2012 at 05:09 AM

    Hi,

    my account "metropolevar" is suspended since today, the message said that somebody try to make phishing with my jotform account??

    I dont understand how they can do it, my jotform is a very simple form with only name, email and message...

    Could you plz unsuspended my account?

    Could you tell me what append and how to fix this bug?

    I think i will add a captcha on my form, but i don know if it's enough.
    Thank you for help!
    bye

    Page URL:
    http://www.metropolevar.fr/contactez-nous/

    JotForm email name message
  • Profile Image
    JotForm Support

    Answered by Welvin on November 30, 2012 at 05:50 AM

    Hi,

    We apologize for the inconvenience. I have now unsuspended your account. Auto suspension sometimes happen because of the terms that you have used on your form, this is done by our system phishing filters.

    I have whitelisted your form so all will be working now. Note, this doesn't apply when you create another form.

    Thank you.

  • Profile Image

    Answered by guest_23066395691057 on November 30, 2012 at 10:41 AM

    me too bro i have the same problem

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    JotForm Support

    Answered by Welvin on November 30, 2012 at 12:10 PM

    @guest_23066395691057,

    What's your account username please? Let me know so I could check it.

    Thanks

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    Answered by fuyuprojeksin on April 18, 2013 at 07:46 AM

    freestyle12345  , please I have same problem. I didn't do anything.. Thanks..

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    Answered by fuyuprojeksin on April 18, 2013 at 07:48 AM

    I created 6 account, I got same problem. Please fix my account. fuyuprojeksin is my username. You can fix my another account. freestyle12345

  • Profile Image

    Answered by sidharth_kch on April 18, 2013 at 07:53 AM

    @fuyuprojeksin

     

    I deeply apologize for this inconvenience. Your account "freestyle12345" and "fuyuprojeksin" was auto suspended by our anti-phishing system.

    I have checked your account and re-scanned your forms and found it not to be in violation of JotForm's terms of use.  

    I have reactivated your account. Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

    **REQUEST YOU TO ALWAYS OPEN SEPERATE THREAD FOR YOUR ISSUES**