- guest_23104062527039Asked on November 30, 2012 at 05:09 AM
my account "metropolevar" is suspended since today, the message said that somebody try to make phishing with my jotform account??
I dont understand how they can do it, my jotform is a very simple form with only name, email and message...
Could you plz unsuspended my account?
Could you tell me what append and how to fix this bug?
I think i will add a captcha on my form, but i don know if it's enough.
Thank you for help!
- JotForm SupportWelvinAnswered on November 30, 2012 at 05:50 AM
We apologize for the inconvenience. I have now unsuspended your account. Auto suspension sometimes happen because of the terms that you have used on your form, this is done by our system phishing filters.
I have whitelisted your form so all will be working now. Note, this doesn't apply when you create another form.
- guest_23066395691057Answered on November 30, 2012 at 10:41 AM
me too bro i have the same problem
- JotForm SupportWelvinAnswered on November 30, 2012 at 12:10 PM
What's your account username please? Let me know so I could check it.
- fuyuprojeksinAnswered on April 18, 2013 at 07:46 AM
freestyle12345 , please I have same problem. I didn't do anything.. Thanks..
- fuyuprojeksinAnswered on April 18, 2013 at 07:48 AM
I created 6 account, I got same problem. Please fix my account. fuyuprojeksin is my username. You can fix my another account. freestyle12345
- sidharth_kchAnswered on April 18, 2013 at 07:53 AM
I deeply apologize for this inconvenience. Your account "freestyle12345" and "fuyuprojeksin" was auto suspended by our anti-phishing system.
I have reactivated your account. Should you have any questions please feel free to contact us.
**REQUEST YOU TO ALWAYS OPEN SEPERATE THREAD FOR YOUR ISSUES**