What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with background image...

    Asked by stuart.perry on February 28, 2011 at 10:22 AM

    I'm trying to setup a facebook form for a guy doing book plates. I'm having a lot of trouble formatting the form to accept the picture in a manner that's somewhat visually appeasing.

    This is the link to my form now:



    Not only is the formatting not going my way, the picture won't even show up on Facebook! I'll post the link below.

    Page URL:

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    JotForm Support

    Answered by liyam on March 01, 2011 at 08:09 AM

    Hello, can you provide us the facebook URL that can be publicly viewed? I can't seem to view your facebook URL


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    Answered by stuart.perry on March 01, 2011 at 08:40 AM

    This is our facebook business page that we're testing the form on:


    Just Like the page, and if you want just unlike it after you check it out, its the only FBML tab on the left side.

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    JotForm Support

    Answered by liyam on March 01, 2011 at 08:58 AM

    Sorry, but I still can't view the page. Facebook's redirecting me to my home page. Is there maybe a group page that I should join to first before being able to view the form page?


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    JotForm Support

    Answered by JotFormSupport on March 03, 2011 at 03:20 AM

    Adding custom css for .form-all is killing the original form-all style in your form.


    In other words, adding background image hack is not working in facebook. 

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    Answered by stuart.perry on March 03, 2011 at 09:41 AM

    Then what would you suggest I do to get this graphic behind my form, this is crucial. If I need to pay for JotForm I will, but so far its been nothing but trouble and the support is far from optimal.


    Any suggestions?

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    JotForm Support

    Answered by liyam on March 04, 2011 at 03:22 AM

    OK, keep the .form-all CSS injection and add this one:

    .form-line { background: none; }

    Let me know if that works and that's how you want it to look like

    Update: I had to create my facebook page and replicate your form since I could not see your FB page. Is this what you wanted? 

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    Answered by stuart.perry on March 10, 2011 at 10:51 AM

    Wow yeah, that's what I'm going for. Now I'm just working on a better graphic. Thanks for the help!

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    Answered by sarah lacanilao  on November 06, 2014 at 12:53 AM

    no view background images

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    JotForm Support

    Answered by ashwin_d on November 06, 2014 at 01:51 AM

    Hello Sarah,

    What is your JotForm account username or the email address you used in your account profile? I am unable to find any details with your email address "sarz_eizen@yahoo.com"

    Alternatively you can also let is know your form ID / Form URL with which you are having this issue and we will take a look.

    Do get back to us with the details in a new thread by clicking on the following URL:  http://www.jotform.com/answers/answer.php? 

    Thank you!