What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Making sure notification email from my address is delivered

    Asked by guest_23245004094040 on November 30, 2012 at 09:27 AM

    I understand how to set up auto-response from hidden email fields and otherwise how to set up JotForm to send notifications to others. HOWEVER, it would be useful to set up spf or my domain registration to tell the world that your mail servers are valid senders of email "from my domain".  So, if I want forms to be sent from dave@mydomain.com I would want to alter my domain registration to include your mail servers.  At this help file you happen to provide your mail server ip addresses.  What is your advice?  My domain is registered with GoDaddy.  What can I do to set up that domain so your ip addresses and mail servers survive reverse dns lookup when form notifcations are sent as if "from me" to my clients?


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    JotForm Founder

    Answered by aytekin on November 30, 2012 at 11:17 AM

    We do not have a single IP address, your email might be sent from 5 different servers or from Amazon SES. So, it is not possible provide an IP address. We also do not provide a list of IP addresses for both security purposes and because the list might easily change tomorrow. 

    So, if your emails are going to spam folder because of SPF you should probably don't set your domain name as from address.