Why the logo doesn't work?

  • MPHSports
    Asked on July 19, 2018 at 6:53 AM

    Hi,

    We've changed the logo on our submission form twice but its not pulling through when the forms submitted. It did work previously, it only stopped this week.

    Thanks,

    Hannah 

    Jotform Thread 1529099 Screenshot
    Page URL: https://form.jotformeu.com/72714793619366
  • AminaG
    Replied on July 19, 2018 at 8:57 AM

    Hi HannahPetford,

    Are you talking about this logo? 

    1532004709logo Screenshot 10

    If you mean this logo, it is clearly seen to us. Please clear your browser history and after that try again. 

    Let us know if you need further assistance. 

    Thank you for the question. 


  • AminaG
    Replied on July 19, 2018 at 2:24 PM

     I checked your form additionally and I saw that image uploaded broken, so please re-upload your image.

    Have a look at the screenshots below to see how you can do that. 

    Please click on the square where the picture is shown. 

    1532024472reupload image Screenshot 10

    And upload the image again. 

    1532024539upload image Screenshot 21

  • MPHSports
    Replied on August 9, 2018 at 8:06 AM

    Hello,

    I have already tried replacing the logo but the form still comes through with no logo.

    Hannah

  • Victoria_K
    Replied on August 9, 2018 at 9:07 AM

    Hello Hannah,

    I have checked notification email template and can see that your logo was displayed as broken image:

    1533819946screenshotd2gc6 Screenshot 10

    It could be caused by changing the source code of the template. I have replaced the broken image with the logo from your form. If you want to use another picture, please use Add Image option as shown on a screenshot below:

    1533820047screenshotsgcd0 Screenshot 21

    Please let us know if you need more help.