Unique ID Reset to 1

  • tomhoffman
    Asked on July 19, 2018 at 8:56 AM

    Hello Jotform,

    A few days ago the Unique ID counter on this form reset to 1 on its own.

    https://form.jotform.com/81343462453151
    I did not make this revision and wondering how this may have happened.  I have since fixed the problem.  Can you explain how this may have happened?
     
    This has happened on six of our forms but not the others.
     
    Thank you.

    Tom

     

  • Richie JotForm Support
    Replied on July 19, 2018 at 12:34 PM

    We are sorry for the inconvenience this may have caused. The issue was escalated already to our developers and was fixed right away.One probable reason may have been that a value cannot be read in the database that's why the widget reset to 1.

    Hope this information helps.

    If you need further assistance, please let us know.

    Thank you.