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William DevereauxAsked on July 19, 2018 at 8:57 AM
Our account has been suspended. Please advice as to why?
Howardmotorsinc
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Bitia JotForm SupportReplied on July 19, 2018 at 10:36 AM
Upon review of your account I found form https://www.jotform.com/80307859784167 is requesting Social Security Number.
I recommend to check the Terms and Conditions.
In regards to the collection of Social Security Number it is allowed with the mandatory agreements and signature widgets.
Here are some widgets you can add to the form (signature fields):
http://widgets.jotform.com/search/signature
You can also add this Terms of use widget (for the agreement), if needed,
https://widgets.jotform.com/search/terms
Your account has been reactivated and the form has been added with the mandatory widgets, you can modify them to fit your bussiness.
Thank you.
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William DevereauxReplied on July 19, 2018 at 5:43 PMThank you for your reply and explanation. Your form begins with hpps and I thought that was the encryption needed?
Please advise what I would need to do.
Bill
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Kevin Support Team LeadReplied on July 19, 2018 at 8:07 PM
Please kindly check the links my colleague shared, following her suggestions will help you to avoid being suspended again.
Besides the links she provided, I would like to share this guide that will help you adding the widgets to your form: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form
Your account is active now so you should be able to log in and modify your forms.
Thanks.
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MyReplied on July 19, 2018 at 8:30 PM
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Jed_CReplied on July 19, 2018 at 10:26 PM
We will respond to your concern on this thread https://www.jotform.com/answers/1529992 shortly.