What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    what has happened to our premium account

    Asked by overlandjobs on November 30, 2012 at 12:23 PM



    We have had a premium account with you for roughly a year, we have tried to access the account today and it has reverted to the free version and now our form box is nearly full can i have so can have incite into what has happened


    Many thanks


  • Profile Image

    Answered by jeanettebmz on November 30, 2012 at 01:37 PM

    Hello Tom

    I have checked your account and it shows ok in our side. I would recommend you to log out, clear your browser cache and log back in