Form ID starting over by itself?

  • kantavich
    Asked on July 19, 2018 at 9:36 PM

    Hi, so I just noticed that recently you guy change from .me to .com. The thing is that, some of my form ID somehow jump back and starting over from 1 again. So am assuming that this is due to the change that was made by you guy.

    The question is that, is there a way for me to made my form continue from where it left of? And how to made ID of some form that facing the issue become what it should?

    Thank!

  • Nik_C
    Replied on July 20, 2018 at 1:49 AM

    I'm not sure I understand to what you're referring to, domains are assigned by your ISP so we don't have control over that.

    Regarding form ID, each form, when created, is getting the ID automatically. There is an algorithm that creates that ID and makes sure that it is unique.

    If you were, by any chance referring to submission ID, the case is the same, that ID is as well created automatically by a system algorithm.

    If you had something else in mind, please let us know.

    Thank you!

  • kantavich
    Replied on July 20, 2018 at 2:39 AM

    Form ID that am referring is from using one of the widget that would not normally show on the form but will increase by 1 for everytime someone submitted the form.
    I was using this as a reference number on how many time the form was used. And one of the form that affected by this got form ID running at around 1500 something before it jump back and starting from 1 again.
    Am not sure as why is this happen since as far as I know, none of my college edit this form. 

  • BJoanna
    Replied on July 20, 2018 at 7:34 AM

    Sorry for the inconvenience this may have caused you. 

    A few days ago the counter of Unique ID widget started counting from 1 again because there was an issue on our end. Our developers fixed this issue and there should not be any issues with your new submissions.