Email Notification: How to turn off PDF Attachment?

  • hoangtungduy
    Asked on July 19, 2018 at 10:24 PM

    The email we receive after customer submit a question from the form was automatically attached an attachment with the content of the customer's question.


    That's the problem.

    Jotform Thread 1529991 Screenshot
  • BJoanna
    Replied on July 20, 2018 at 2:19 AM

    If you don't want to receive a PDF Attachment, you need to set PDF Attachment option to NO inside of the Email Notification Advanced settings.

    1532067432pdf Screenshot 10