(Card) Slider field: Not displaying on mobile

  • IainOSullivan
    Asked on July 20, 2018 at 4:49 AM

    Hi,


    I've created a form which has multiple sliding scales in it. 

    For one user the scale does not appear. I cannot replicate the issue on my own phone. 

    This is a link to the form.

    https://form.jotformeu.com/IainOSullivan/-rate-your-steak


    1532075500Screenshot 20180720 092813 Screenshot 10


    Any help would be greatly appreciated.


    Thanks,


    Iain

  • IainOSullivan
    Replied on July 20, 2018 at 5:02 AM

    More details.

    The user's phone is a OnePlus 2. He was using chrome. Using OxygenOS version 3.6.1. Android Version 6.0.1

  • aubreybourke
    Replied on July 20, 2018 at 9:38 AM

    I checked your form on an Samsung Galaxy S8 using Chrome. And I was unable to reproduce the problem. The sliders show clearly.

    For example:

    1532093610r0o5i Screenshot 10

    So its like it only affects you. Specifically your Android phone. As a workaround may I suggest you use a different slider widget? 

    https://widgets.jotform.com/widget/slider

    https://widgets.jotform.com/widget/numeric_slider


    If you can reproduce this problem on another phone please get back to us and we can take another look. But for now looks like the problem is isolated to this specific model of phone.