- PueblospormalvinasAsked on November 30, 2012 at 02:10 PM
i have made a change of product a few weeks ago and has not yet been approved. I need urgently available confirms that I will access one million signatures. Please wait for confirmation that everything is correct.
+54 911 6145 5727
- JotForm SupportNeilVicenteAnswered on November 30, 2012 at 02:37 PM
We're sorry for this mistake. Apparently, your old Premium subscription (under Plimus) was not cancelled and got renewed today, causing your account to switch back to Premium status. Upon checking, I found out that you have indeed already upgraded to Professional via our new payment gateway, FastSpring.
With that said, I went ahead and switched your account back to Pro and cancelled the redundant Premium subscription.
All should be well now. Feel free to contact us if you have further queries or concerns. Thank you very much for your continued patronage.