What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Pueblospormalvinas on November 30, 2012 at 02:10 PM

    i have made a change of product a few weeks ago and has not yet been approved. I need urgently available confirms that I will access one million signatures. Please wait for confirmation that everything is correct.
    +54 911 6145 5727

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    JotForm Support

    Answered by NeilVicente on November 30, 2012 at 02:37 PM

    Hello John,

    We're sorry for this mistake. Apparently, your old Premium subscription (under Plimus) was not cancelled and got renewed today, causing your account to switch back to Premium status. Upon checking, I found out that you have indeed already upgraded to Professional via our new payment gateway, FastSpring.

    With that said, I went ahead and switched your account back to Pro and cancelled the redundant Premium subscription.

    All should be well now. Feel free to contact us if you have further queries or concerns. Thank you very much for your continued patronage.