email notifications are not sent via SMTP

  • Profile Image
    Regionex
    Asked on July 20, 2018 at 10:05 AM

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID

    41694451118253 to noreply@jotform.com to prevent issues arising from your account.


    Please log in to your Jotform account (http://www.jotform.com) to correct your SMTP configuration.


    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to support@jotform.com.


    All the best,

    Jotform Support

  • Profile Image
    Richie_P
    Answered on July 20, 2018 at 11:34 AM

    I have checked your mail logs and it seems that you have an error on your SMTP settings because it is failing to send notification emails.

    Kindly check your SMTP settings again and make sure it has the correct credentials.
    Guide:https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or try changing your senders email to our default mailing server noreply@jotform.com

    Please give it a try and let us know if the issue still remains after the change.

    Thank you.

  • Profile Image
    Regionex
    Answered on July 20, 2018 at 11:43 AM
    Nous avons bien reçu votre demande, un suivi rapide sera effectué par un représentant.
    Merci
    ...