What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What's happened to my form!

    Asked by swandragon on November 30, 2012 at 03:08 PM

    I created a firm yesterday. I then tried to update it on my tablet; it moved a couple of fields and then stuck. I updated to premium. it's still stuck. I cannot edit it. I also find it very slow and sometimes impolsible to log on. So I now have a form which people are using but it's not correctly formatted.

    Could you assist please?

    Andrea (swandragon)

    Page URL:

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    JotForm Support

    Answered by NeilVicente on November 30, 2012 at 03:31 PM

    Hello Andrea,

    JotForm (form builder) is optimized for PC use. Are you having issues trying to log in and edit the form using a PC browser?

    If so, can you please try clearing your browser's cache? Please do return to us if it does not help. Also, kindly provide additional information regarding your problem so we can come up with a more appropriate solution.