Account Suspended

  • Ken Jacobi
    Asked on July 20, 2018 at 5:42 PM

    I just found out my account has been suspended and was wondering why?

    Thanks for your help.



  • Bitia JotForm Support
    Replied on July 20, 2018 at 5:52 PM

    I will be glad to help you, can you please provide me either the email linked to your account or your username?

    Since the account I found is active.

    Thank you.

  • Ken Jacobi
    Replied on July 22, 2018 at 2:43 PM
    Username is kenj1965 and email is kenj1965@aol.com.
    Thanks.
    Sent from my iPhone
    ...
  • Vanessa_T
    Replied on July 22, 2018 at 3:10 PM

    Your account has been suspended due to one of your forms collecting credit card information which is against our Terms of Use.

    In order for me to re-activate your account, I have now removed the credit card related fields.