Suspended account from 3 payments?

  • Sue Soulia
    Asked on July 21, 2018 at 9:30 AM

    I created a registration page for people to donate & register for a community walk. Many people will be signing up for this event. I received an email that I have reached my quota of three payments & my account will be suspended. Does this mean no more than 3 people can sign up & donate in a month?? Thanks!!

    Sue

  • Victoria_K
    Replied on July 21, 2018 at 9:54 AM

    Hello Sue,

    According to our Pricing page, free users can receive up to 3 payments with forms. When you reach this limit, only forms, which have payment integration set up, will be disabled till the first day of next month. If you expect to receive more payments, I can suggest to upgrade your account: How-to-Upgrade-My-Account.

    Let us know if you need more help.