Google Spreadsheet: Broken spreadsheet URL

  • Profile Image
    Asked on July 23, 2018 at 11:16 AM

    I am having trouble integrating to google document - after i authenticate i change the name of folder and name of file how I want it to look on Google drive and it says it completes but then when i go on drive it is not there and when i click on the link from jotform "Sorry, unable to open the file at this time."

  • Profile Image
    Answered on July 23, 2018 at 12:38 PM

    Am I correct that it is Google Spreadsheet you're referring?

    If yes, we currently have an ongoing problem about this and our team is now looking into it. Once this is resolved, we will inform you here.

    However, if it's Google Drive, there's no problem with it. It should work normally as usual. 

    If you're experiencing a problem with Google Drive, please re-integrate your form again and let us know how it goes.


  • Profile Image
    Answered on July 23, 2018 at 02:30 PM

    The Google Docs integration should now be fully functional.  Let us know if you have any further issues with connecting the integration or receiving data in a connected sheet and we will be happy to have another look.

  • Profile Image
    Answered on July 23, 2018 at 03:43 PM
    yes all working now - thank you