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  • Profile Image

    My email alerts are not being received

    Asked by jongarside on February 28, 2011 at 04:35 PM

    Hi folks - great site - having a problem with receiving email alerts.

    I have tested the email address using outlook and the account is receiving normal emails.


    The URL of the jotform is here:   http://www.jennyentwisle.com/Contact.html

    The email address we are wanting to send to is:   jenny@jennyentwisle.com

    I have used the 'test email' section on Jotform Email Notifications and get the following error message:

    Any bright ideas?


    Many thanks


    Jonathan Garside - jongarsideatkinson@me.com





    the original message was received at Mon, 28 Feb 2011 17:29:19 -0500
    from localhost [] (may be forged)

      ----- The following addresses had permanent fatal errors -----
       (reason: 550- in junkemailfilter blacklist - see)

      ----- Transcript of session follows -----
    ... while talking to mx3.netregistry.net.:
    <<< 550- in junkemailfilter blacklist - see
    <<< 550 http://ipadmin.junkemailfilter.com/remove.php
    ... while talking to mx2.netregistry.net.:
    <<< 550- in junkemailfilter blacklist - see
    <<< 550 http://ipadmin.junkemailfilter.com/remove.php
    554 5.0.0 Service unavailable
    Reporting-MTA: dns; monk.interlogy.com
    Received-From-MTA: DNS; localhost
    Arrival-Date: Mon, 28 Feb 2011 17:29:19 -0500

    Final-Recipient: RFC822; jenny@jennyentwisle.com
    Action: failed
    Status: 5.5.0
    Diagnostic-Code: SMTP; 550- in junkemailfilter blacklist - see
    Last-Attempt-Date: Mon, 28 Feb 2011 17:29:20 -0500
    Return-Path: <jongarsideatkinson@me.com>
    Received: from monk.interlogy.com (localhost [] (may be forged))
    by monk.interlogy.com (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id p1SMTJxg031418
    for <jenny@jennyentwisle.com>; Mon, 28 Feb 2011 17:29:19 -0500
    Received: (from jotform@localhost)
    by monk.interlogy.com (8.14.3/8.14.3/Submit) id p1SMTIMO031417;
    Mon, 28 Feb 2011 17:29:18 -0500
    X-Authentication-Warning: monk.interlogy.com: jotform set sender to jongarsideatkinson@me.com using -f
    To: jenny@jennyentwisle.com
    Date: Mon, 28 Feb 2011 17:29:18 -0500
    From: jongarsideatkinson@me.com
    Reply-to: jongarsideatkinson@me.com
    Subject: (TEST) New submission: {form_title}
    Message-ID: <63a9f59d569629790a07ddad6a1a5e4a@www.jotform.com>
    X-Priority: 3
    X-Mailer: PHPMailer Lite 5.1 (phpmailer.codeworxtech.com)
    MIME-Version: 1.0
    Content-Transfer-Encoding: 8bit
    Content-Type: text/html; charset="utf-8"

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on March 01, 2011 at 01:16 AM

    Seems like we were black listed by the anti-spam filter of your service provider

    I have submitted a delisting request, you will be able to receive emails again in a few minutes.

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 01, 2011 at 10:00 AM

    It is not blacklisted, but it does not like our Reverse DNS setup. This server has two IP addresses. I fixed the reverse DNS setup. This issue should be resolved in 24 hours.