When I click on save it just keeps processing and doesn't save. Please help! =)

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    JTmoney
    Asked on December 02, 2012 at 02:41 AM

    I have a form I need to add one field to and one line of text in the instructions.  When I go to save it just gets stuck in the saving mode and never saves. 

    The form is "Student Application". 

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    abajan
    Answered on December 02, 2012 at 02:58 AM

    In which browser is this occurring? Also, if you use another browser, does the same thing happen?

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    abajan
    Answered on December 02, 2012 at 03:13 AM

    Also, are you able to view the form at its URL okay?

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    guest_23361270223038
    Answered on December 02, 2012 at 08:01 AM

    I tried it in Safari and Firefox and neither worked.  When I tried the URL the form didn't pop up, just this...

     

    ../../js/builder/question_definitions.js:871: TypeError: Cannot read property 'value' of undefined "\" apiKey=\"" + prop.apiKey.value + "\" services=\""+ prop.services.value + " ^ TypeError: Cannot read property 'value' of undefined at Object.createInputHTML (../../js/builder/question_definitions.js:871:167) at Object.createHTMLCode (../../js/builder/build_source.js:1286:30) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:830:27) at Object.getCode (../../js/builder/build_source.js:660:36) at v8_build_source.js:61:30

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    Welvin
    Answered on December 02, 2012 at 08:07 AM

    Hi,

    We apologize for such issue. I have now forwarded this concern to our level 2 support. Hopefull, they will update as as soon as possible.

    Thank you.

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    guest_23361270223038
    Answered on December 02, 2012 at 08:10 AM

    Appreciate it!  =)

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    idarktech
    Answered on December 02, 2012 at 08:23 AM

    @JTmoney

    Hi,

    Could you please try recreating your Filepicler.io field? Delete it and add a new one, that might fixed the problem.

    Let us know if this doesn't work. Thanks!

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    guest_23361270223038
    Answered on December 02, 2012 at 09:07 AM

    Greetings!

    Deleting filepicler.io field did fix the problem.  Yay!  Thanks!  BUT... when I add the field back the problem returns.  Any other option for allowing a pic to be uploaded to the application?

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    idarktech
    Answered on December 02, 2012 at 09:24 AM

    Yes, you can also use File Upload tool and set Allow Multiple, its under Form Tools. Here's a visual guide.

    Thanks!

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    guest_23361270223038
    Answered on December 02, 2012 at 09:51 AM

    Worked like a charm!  Thanks!

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    ozan
    Answered on December 03, 2012 at 09:43 AM

    hi jtmoney,

    We've fixed the issue. There was a problem with filepicker.io, now it is resolved. Sorry for the inconvenience.