Does JotForm save or capture the emails entered by respondents?

  • lachellebb
    Asked on July 24, 2018 at 3:44 PM

    Hello, 


    Does Jotform save or capture the e-mails people are inputing into the forms for their own person -- for example, e-mail marketing?

  • Support_Management Jotform Support
    Replied on July 24, 2018 at 4:51 PM

    Hey @lachellebb - All the fields your respondents answer or fill out on your form will be captured. These will be readily available from your SUBMISSIONS PAGE and EMAIL NOTIFCIATIONS.

    So, yes, email addresses that were filled out will be saved. If you need to collect these email addresses in one go, you have an option to download your submission data (e.g. in XLS or CSV) format.

    Related guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    It's also worth mentioning that JotForm can be integrated with 3rd party email marketing apps in case you wanted to automate the process.

    https://apps.jotform.com/category/emailling

  • lachellebb
    Replied on July 24, 2018 at 5:04 PM

    Hi Jim, 


    I more so want to know if JotForm uses the e-mails that we capture? We don't want to create issues with our clients receiving marketing e-mails from a third party. 

  • Victoria_K
    Replied on July 24, 2018 at 6:10 PM

    Hello,

    We do not sell or share your responses to third parties. Here is a snippet from our Privacy page:

    JotForm Inc. does not sell or make available your responses to third parties. JotForm Inc. doesn’t sell or share your form responses with third party advertisers or marketers (although the form creator might, so we advise that you contact this individual, company or organization to learn more). JotForm Inc. merely acts as a custodian on behalf of the form creator who controls your data, except as further described in this privacy policy with regard to public forms.