What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms that used to work no longer seems to...

    Asked by Julie on February 28, 2011 at 09:15 PM


    I used 3 of your forms on a site I built last year and they worked wonderfully. I just heard from my client that they were no longer receiving any emails via the forms. They tested them and rec'd no emails, I did the same. I have included the URLs for the forms on their site. Please help! They have a major marketing campaign starting this week and really need people to be able to reach them via their site and forms.

    Thank you in advance for your speedy attention and response.


    Julie Margo





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    JotForm Support

    Answered by liyam on February 28, 2011 at 11:13 PM

    Hi Julie,

    Have you checked your spam folder if there were emails from your form that went there? 

    When I checked your form settings I noticed that there was no email sender and name set in your forms:

    I'm not sure if this has something to do with the setup on the previous version but please do edit your forms and include a sender name and sender email address in your notification settings.

    If you are still not receiving your emails please do notify us.