What does bounce list means?

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    What does bounce list means? 
    Asked on July 24, 2018 at 06:42 PM

    Hello there, i tried to use e-mail notification on my new form but it says "Your address in bounce list" what does it mean? Can't i use Jotform? Please remove it from bounce list; info@kenthabergazetesi..com

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    Answered on July 24, 2018 at 08:36 PM

    The bounce list is a feature wherein the email address will be added to the list if the emails coming from Jotform are being rejected by the email recipient.  Our servers will try several times to deliver the email for a given time-frame, but if the delivery constantly fails, it will be marked as "blocked/rejected". After that, the recipient address will be added in the bounce list.

    One of the purposes of the bounce list is to determine if there are any errors in sending emails to the recipients. Here are some examples:

    1. Mailbox is full
    2. Email address is non-existent
    3. Incorrect email address
    4. Blocked by your email provider

    Your email address is no longer in the bounce list. I suggest you add the default Sender Email (noreply@jotform.com) to your Contacts or Address Book.

    If the issue keeps on happening, I recommend you use an SMTP as the Sender Email. Here's a guide: How-to-Setup-SMTP-for-a-Form.

    Also, I was not able to locate your account using the email address you provided. Please provide the correct username or email address. You may also share the form ID/URL.

    Related guides:

    Hope that helps. Thank you.