What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email alerts for my form

    Asked by blocksoflove on December 02, 2012 at 10:05 PM

    My submissions are not being sent to my email account.

    Page URL:
    http://form.jotform.us/form/20795931437158

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2012 at 02:43 AM

    Hi,

    The mention form is set to send notifications to email address, blocksofluv@gmail.com. Please check this email address inbox or spam folder. Your setting is fine so I am not sure why you can't receive the notifications.

    I have submitted a test entry to your form, see if you also don't get it.

    Thank you.

  • Profile Image

    Answered by blocksoflove on December 03, 2012 at 02:44 AM
    I changed my email address, as my other account was the one not receiving the form... Blocksoflove@yahoo.com
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2012 at 04:06 AM

    Hi,

    Do you mean, the form should send notificaitons to Blocksoflove@yahoo.com? This is what I see on your form notifications settings;

    Please be sure to hit save button everytime you made a changes.

    Thanks