What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    data submitted from deleted form

    Asked by guest_23238715623049 on December 02, 2012 at 11:41 PM


    We noticed a following issue: data submitted via email are from the old and deleted form.

    Curent updated form looks ok but it doesnt work - new numerical data are ignored and we receive only entries in older format. How to fix this bug?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2012 at 03:18 AM


    Please see your My Forms TRASH folder and purge deleted forms. Then, I suggest to delete your existing notifications and re-create it again. Next is, re-embed your form using iframe format.

    I believe this is the best way, please try and see if it still give you wrong informations.

    Thank you.