What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers cannot use the Contact Me form on my business page

    Asked by guest_23371917846058 on December 03, 2012 at 02:51 AM


    I have a business on Facebook and have been using the Jotform for approx 2 years.

    I have just noticed I haven't had come through since September so want to know what I have to do to fix it.

    My page is www.facebook.com/ctyhdesigns



    Page URL:

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    JotForm Support

    Answered by Welvin on December 03, 2012 at 04:23 AM

    Hi Angie,

    Unfortunately, I cannot access the Facebook Page. I'm from Philippines, can you check the restrictions please, for us to see it. Most of us are from Philippines and I am not sure to when my colleague from US/UK will get online for me to ask help about this issue.

    I also want to ask if they (your customer) can see an error? Or, they just can't see your form? Have you check your Facebook Page settings for Non Fans and Fans view?

    We'll await your response.

    Thank you!