Customers cannot use the Contact Me form on my business page

  • Profile Image
    guest_23371917846058
    Asked on December 03, 2012 at 02:51 AM

    Hi,

    I have a business on Facebook and have been using the Jotform for approx 2 years.

    I have just noticed I haven't had come through since September so want to know what I have to do to fix it.

    My page is www.facebook.com/ctyhdesigns

    Thanks,

    Angie.

  • Profile Image
    Welvin
    Answered on December 03, 2012 at 04:23 AM

    Hi Angie,

    Unfortunately, I cannot access the Facebook Page. I'm from Philippines, can you check the restrictions please, for us to see it. Most of us are from Philippines and I am not sure to when my colleague from US/UK will get online for me to ask help about this issue.

    I also want to ask if they (your customer) can see an error? Or, they just can't see your form? Have you check your Facebook Page settings for Non Fans and Fans view?

    We'll await your response.

    Thank you!