Cannot upload image in android phone

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    LinksysSG
    Asked on July 25, 2018 at 11:14 AM

    Hi, want to seek your help i can't upload image in my handphone for both ios and android. Initially can upload but suddenly cannot. please help

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    BJoanna
    Answered on July 25, 2018 at 12:18 PM

    Please provide us a link of your form, so that we can test it. If your form is embedded, provide us a webpage URL. 

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    Vanessa_T
    Answered on July 25, 2018 at 09:37 PM

    I have just made a test submission into your form using my android phone and was able to successfully submit it with uploaded image.

    Can you please share to us the brand/model/specs of the phones you used, as well as the browsers of your mobile phone.

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    LinksysSG
    Answered on July 25, 2018 at 09:59 PM

    Thanks for the prompt reply. I am able to access using the link but if i use the QR Code I cant upload.

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    BJoanna
    Answered on July 26, 2018 at 02:34 AM

    If I understood correctly you created a QR Code of your form and then you open a form using the QR Code you are unable to upload images.

    I cloned your form and created a QR Code, but I was not able to replicate the issue with my Samsung A5. I was able to upload images and submit the form.

    1532586520QR.JPG

    Is there some error message shown on your form when you try to upload an image? If so, can you provide us a screenshot of that error message?

    You also said that initially the file upload field was working. Can you also try to clone your form and create a new QR Code and test it. You can also try to use some other phone.