What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Pending Submission Error

    Asked by gordonrouse on December 03, 2012 at 09:35 AM

    When trying to complete 4 pending submissions, I recieved an error, but then a message teling me it was complete.

    Now the pending submissions are not showing in that screen, but they have also not been completed.

    Can you track them down for me? Will this happen again?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on December 03, 2012 at 11:07 AM

    Hi there, 

    I have tried to reproduce the issue without success.  

    Can you please let us know more about this error so that we can troubleshoot som more?

    As per tracking them down, unfortunately, there is no way of recovering this submissions once they are gone.  

    We'll wait for your response.

  • Profile Image

    Answered by gordonrouse on December 03, 2012 at 07:52 PM


    Please can you look at my account? It's ok that the submissions have gone, but now in pending submissions i have 4 'blank' pending submissions which i cannot view, or delete.

    I'm afraid there is no more detail to share.

    No problem that we cannot track the data down.  I just want to be sure that the pending submissions section is still working.


  • Profile Image
    JotForm Support

    Answered by jonathan on December 03, 2012 at 08:10 PM


    Hi, if you are referring to the "Incomplete Payments" as the pending submission, I can see in your account that you do not have this 4 'blank' pending submissions... can you please clarify us on this. Perhaps you have already cleared them properly.

    Additionally, incomplete payments are usually cause by non-completion of payment transaction using a payment form. This will then look like a pending submission to you -- but they are actually not.

    Will await for your updated response.


  • Profile Image

    Answered by gordonrouse on December 05, 2012 at 12:29 PM


    Thanks for trying to help.

    No idea where they went to, but thanks for trying. A strange bug in trying to complete these pending submissions but as they have now vanished i'll assume its business as usual from here on in.