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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form does not send me notification mails

    Asked by TsiartasM on December 03, 2012 at 09:46 AM

    Hello,

     

    I have setup my form correctly for FB , you can view it here: facebook.com/Katrinemusik and check out the newsletter tab.

     

    I do not get notification mails though.

    My form id is http://www.jotform.me/?formID=23373221351443

    Please help me

    Page URL:
    http://www.facebook.com/Katrinemusik/app_190322544333196

  • Profile Image

    Answered by gori-mathew on December 03, 2012 at 10:31 AM

    Hi

    Have you checked your Spam folder for the missing notifications? If you can't find them there, they might have been blocked by your mail provider due to a DomainKeys issue.

    To resolve this, kindly change your notification's Sender Name and Email to JotForm and noreply@jotform.com, respectively:

    After doing so, do some tests then keep us posted on your results.

  • Profile Image

    Answered by TsiartasM on December 04, 2012 at 02:48 AM

    seems to work that way, thanks