My Form does not send me notification mails

  • Profile Image
    TsiartasM
    Asked on December 03, 2012 at 09:46 AM

    Hello,

     

    I have setup my form correctly for FB , you can view it here: facebook.com/Katrinemusik and check out the newsletter tab.

     

    I do not get notification mails though.

    My form id is http://www.jotform.me/?formID=23373221351443

    Please help me

  • Profile Image
    gori-mathew
    Answered on December 03, 2012 at 10:31 AM

    Hi

    Have you checked your Spam folder for the missing notifications? If you can't find them there, they might have been blocked by your mail provider due to a DomainKeys issue.

    To resolve this, kindly change your notification's Sender Name and Email to JotForm and noreply@jotform.com, respectively:

    After doing so, do some tests then keep us posted on your results.

  • Profile Image
    TsiartasM
    Answered on December 04, 2012 at 02:48 AM

    seems to work that way, thanks